Account – Security & Privacy
Why is my account limited?
To protect your account from unauthorized access, we provide fraud filter and if your account is suspicious you may be limited to withdraw or open new trade. First, you need…
How to protect my account or enable two factor?
To protect your account in most safety, you need to enable two factor for your account in Remitano and your personal email ENABLE TWO FACTOR FOR YOUR ACCOUNT: Click on SettingsClick…
My phone number is verified with another user account
Your phone number can only be verified with one account. You must first de-activate your phone number from the previous account before you can activate it on a new one.…
What is two factor authentication/ Authy?How to enable Authenticator on Remitano?
What is Two-Factor Authentication?Two-Factor Authentication is a very secure way to protect your online accounts. It works by requiring you to identify yourself using two different things when you log-in…
How to log in my Remitano account via email?
Please follow these steps to log in your Remitano account via email Step 1: Click LOG INOn the website version On the app version Step 2: Enter your email in…
GDPR Compliance
The General Data Protection Regulation (GDPR) takes effect from 25 May 2018. The GDPR is a standardized user data protection framework which operates across Europe and imposes obligations on organizations,…
How to verify phone number?
Step 1: Log in your Remintano accountStep 2: Choose the icon profile->choose to verify accountOn the website version On the app version Step 3: In Level 1 Phone number, click…
How to verify documents
Verifying your account will make it easier for you to tradeHigher KYC levels will bring more benefits to your account. To verify your account, you need to fulfill 2 requirements…
I lost my two factor authentication (Authy security), what should I do?
Note: Please kindly complete KYC verification before starting the process to disable Authenticator/AuthyOn the Web browser versionStep 1: Log in your Remitano account Step 2. From the Home page, Please…
Authy code is invalid, what should I do?
After activating Two factor authentication (so-called by us: Authy security), every action related to your fund in Remitano shall be verified again by the Authy code (if you don't know…